Frequently Asked Questions

We’ve received some excellent questions through the years. Below are some of the most frequently asked questions & their answers.

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Ordering

Visit our order tracking page and enter your order number, email address and billing zip code. Your order number is in the confirmation email that we sent you.
When a job’s done right, you stand behind it. That’s why our uniforms are backed with the Done Right Guarantee. If you’re unhappy with your purchase from RedKap.com, just return it and we’ll refund your money. It’s that simple.
Please visit our Guarantee & Return Policy for complete instructions.
Help with sizing and measurements can be found here.
If you are looking to outfit your team, please contact our sales team.

Payments & Shipping Methods

On RedKap.com, we accept MasterCard, Visa, Discover & American Express.
Please refer to our Shipping and Delivery page for details.
Please refer to our Shipping and Delivery page for details.
If you place your RedKap.com order by noon central, your order will be picked up by the carrier the same day. Review our full shipping & delivery details.
Your order delivery is dependent upon the shipping method chosen at checkout. Review our full shipping & delivery details.
At this time, we only ship and accept orders from customers inside the United States, its territories and protectorates. We apologize for the inconvenience. Review our full shipping & delivery details.

Products

Yes, in fact, we have our own lab where we perform a wide variety of tests on our fabric and final products. Red Kap workwear must pass rigorous testing for proof of excellence in quality, design, engineering and construction. That’s the done right guarantee.
Work shirts typically have a convertible collar and dress shirts typically have a collar stand and collar (banded collar). Additionally, work shirts usually feature two chest pockets for increased functionality, whereas dress shirts normally have one.
Workpants have basic construction features (button closure at front waist) and dress pants have upgraded waistband construction and features with hook and eye closure. Dress pants also have an upgraded back welt pocket construction that does not include topstitching as found on the work pant.
Touchtex Technology is our proprietary technology that makes our garments stand out from the competition. Garments featuring Touchtex offer superior moisture management, color retention and wrinkle resistance.
Light soil is also a term used in industrial laundries and means that the chemicals used are less harsh and garments are washed for less time and at a reduced heat (140 degrees).
Red Kap offers a wide variety of ways to customize your workwear. We currently do not offer product customization on our website, but we do have customization capabilities to meet your business needs. Contact our sales team to learn more.
Visit our fit guide to learn how to measure.

About Red Kap

545 Marriott Drive, Suite 200 Nashville, TN 37214 1.800.733.5271
VF Imagewear owns private manufacturing facilities in Honduras and Mexico. Maintaining good workplace standards is vital to us, which is why VF established Global Compliance Principals and our facilities are certified by Worldwide Responsible Accredited Program, WRAP.
Red Kap is part of VF Imagewear, a division of VF Corporation, the world’s largest apparel company.
Our workwear collection is designed for the work you do every day. Learn How.
If you are a distributor interested in serving this exciting and growing market please call 1-800-733-5271 to receive a distributor application, or click here to download an application now.