RED KAP GUARANTEE & RETURN POLICY

OUR GUARANTEE

When a job’s done right, you stand behind it. That’s why our uniforms are backed with the Done Right Guarantee. If you’re unhappy with your purchase from RedKap.com, just return it and we’ll refund your money. It’s that simple.


Please note: Due to COVID-19, there may be delays in processing returns.


RETURNS


You may return merchandise meeting the following criteria:

Order shipped within 60 days
Contains no alterations or modifications
No obvious misuse or neglect is detected


Please note: We are unable to offer refunds on final clearance items or items not purchased on RedKap.com. If you have further questions, please call us at 1-866-335-1184.

We provide a prepaid shipping label for FREE returns.


Return Instructions

1. Fill out the Red Kap return form found at the bottom of your packing slip.
2. Indicate item and quantity being returned.
3. Select reason code for each item being returned.
4. Include the completed returns form in your box.
5. Place the provided prepaid label on your package.
6. Store return tracking info for your records. Please allow up to 4 weeks for your refund to process once received by our facility.


LOST YOUR ORIGINAL PACKING SLIP?

Download, print and complete the return form by following the instructions listed above.

If you need a prepaid return label or have other questions, please contact customer service at 1-866-335-1184.


RETURN REASON CODES:
05 – Style different from ordered
06 – Item size different from order
34 – Item not as described
69 – Item damaged in transit
77 – Fit too small
78 – Fit too large
79 – Quantity does not match order
81 – Changed mind
84 – Ordered wrong item
85 – Did not like item
87 – Item defective

EXCHANGES

We do not offer exchanges. If you’d like a different size, color, or style, we encourage you to return the product and reorder on RedKap.com.