FREQUENTLY ASKED QUESTIONS

We’ve received some excellent questions through the years. Below are some of the most frequently asked questions & their answers.



ORDERING

HOW DO I TRACK MY ORDER?

Visit our order tracking page and enter your order number, email address and billing zip code. Your order number is in the confirmation email that we sent you.

WHAT IS YOUR WARRANTY/GUARANTEE?

When a job’s done right, you stand behind it. That’s why our uniforms are backed with the Done Right Guarantee. If you’re unhappy with your purchase from RedKap.com, just return it and we’ll refund your money. It’s that simple.

WHAT IS YOUR RETURN POLICY?

Please visit our Guarantee & Return Policy for complete instructions.

HOW DO I DETERMINE MY SIZE?

Help with sizing and measurements can be found here.

HOW DO I PLACE A LARGE ORDER?

If you are looking to outfit your team, please contact our sales team.

PAYMENTS & SHIPPING METHODS

WHAT PAYMENT METHODS DO YOU ACCEPT?

On RedKap.com, we accept MasterCard, Visa, Discover & American Express.

HOW LONG DOES IT TAKE ME TO GET MY ORDER?

Please refer to our Shipping and Delivery page for details.

WHAT SHIPPING METHODS DO YOU OFFER?

Please refer to our Shipping and Delivery page for details.

WHAT IS THE CUT OFF FOR SAME-DAY SHIPPING ON REDKAP.COM?

Orders placed Monday – Friday (excluding holidays) are shipped within 1-2 business days. Any orders placed over the weekend will ship on the next business day. Review our full shipping and delivery details.

HOW LONG UNTIL MY ORDER ARRIVES?

Your order delivery is dependent upon the shipping method chosen at checkout. Review our full shipping & delivery details. Review our full shipping and delivery details.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

At this time, we only ship and accept orders from customers inside the United States, its territories and protectorates. We apologize for the inconvenience. Review our full shipping and delivery details.

PRODUCTS

DO YOU TEST YOUR PRODUCTS?

Yes, in fact, we have our own lab where we perform a wide variety of tests on our fabric and final products. Red Kap workwear must pass rigorous testing for proof of excellence in quality, design, engineering and construction. That’s the done right guarantee.

WHAT'S THE DIFFERENCE BETWEEN A WORK SHIRT AND A DRESS SHIRT?

Work shirts typically have a convertible collar and dress shirts typically have a collar stand and collar (banded collar). Additionally, work shirts usually feature two chest pockets for increased functionality, whereas dress shirts normally have one.

WHAT'S THE DIFFERENCE BETWEEN WORK PANTS AND DRESS PANTS?

Workpants have basic construction features (button closure at front waist) and dress pants have upgraded waistband construction and features with hook and eye closure. Dress pants also have an upgraded back welt pocket construction that does not include topstitching as found on the work pant.

WHAT IS TOUCHTEX®?

Touchtex Technology is our proprietary technology that makes our garments stand out from the competition. Garments featuring Touchtex offer superior moisture management, color retention and wrinkle resistance.

WHAT IS LIGHT SOIL?

Light soil is also a term used in industrial laundries and means that the chemicals used are less harsh and garments are washed for less time and at a reduced heat (140 degrees).

DO YOU OFFER CUSTOMIZATION OPTIONS?

Red Kap offers a wide variety of ways to customize your workwear. We currently do not offer product customization on our website, but we do have customization capabilities to meet your business needs. Contact our sales team to learn more.

HOW DO I KNOW WHAT SIZE TO ORDER?

Visit our fit guide to learn how to measure.

PRODUCT CUSTOMIZATION

WHAT CUSTOMIZATION OPTIONS ARE AVAILABLE?

Red Kap's customization options include direct embroidery for text and logos, embroidery on name badges, and sewn American Flag patches.

WHAT ARE THE TERMS AND CONDITIONS FOR LOGO USE AND TEXT EMBROIDERY?

NO TRADEMARKS OR COPYRIGHTED MATERIAL

You may only submit logo images that you have the right to use or belongs to you.

Neither your logo image nor your text can not be insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy.

RED KAP RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A CANCELLATION NOTIFICATION.

All customized products are made just for you and may not be returned.

WHERE CAN I APPLY CUSTOMIZATION OPTIONS ON A GARMENT?

The customizable location is specific to the garment, but most garments allow for customization on the right and left chest as well as center back below the garment's collar. Most aprons can be personalized on the center chest, and you can apply an American Flag patch on the right and/or left sleeve on shirts, jackets, and coveralls.

HOW MUCH DOES IT COST TO CUSTOMIZE MY GARMENTS?

The customization cost depends on which customization activity you select and the number of those same activities you choose. For example, if you want 5 shirts embroidered with names on the right chest, the text embroidery customization activity is $7 per garment versus $9 if you were to apply text embroidery to 1 garment.

If you want to add a logo to your garment, there will be a one-time $50 set up fee. Once approved, you will be able to apply that logo to other products by simply paying for the logo embroidery fee.

1 customization activity 2-24 customization activities 24+ customization activities
Logo Embroidery $11 $9 $8
Attaching Flag Emblem $5 $5 $5
Attaching Name Badge Emblem and emblem embroidery (using same font, font size and thread color) $11 $9 $8
Text Embroidery (up to 3 lines using same font, font size and thread color) $9 $7 $6
CAN RED KAP APPLY A LOGO TO A GARMENT?

Yes. There is a one-time $50 logo set-up fee. Once you have approved your logo, it will be applied to your account for only you to use.

WHAT IF I WANT MY LOGO TO APPEAR SLIGHTLY DIFFERENT ON THE GARMENT FROM WHAT I UPLOAD?

If you want your logo to look differently than what you upload, please indicate those details in the notes field during the logo upload. For example, if you upload a red logo but want the thread to be black, please specify those details into the notes field.

CAN I CHANGE THE SIZE OF MY LOGO ONCE I'VE APPROVED IT?

No. Once you have specified the size and approved your logo, the logo, including dimensions, cannot be altered. You will need to upload a new file and pay the $50 set up fee if you wish for your logo to be different from what has been saved.

HOW LONG DOES CUSTOMIZATION TAKE?

If you are uploading a logo for the first time, please allow up to 2 business days to receive a digital proof of your logo for approval. Once our team receives your personalized order, it can take up to 3 weeks to apply all desired customization options. Please also allow time for shipping.

HOW LONG WILL MY ORDER TAKE IF I PURCHASE A COMBINATION OF CUSTOMIZED AND STOCK PRODUCTS?

If your customization order contains a logo that needs to be set up, please allow up to 2 business days to receive a digital proof of your logo for approval. Once approved, your order will begin processing. It can take up to 3 weeks to apply all desired customization options. We will send your entire order once it's ready.

If you want to receive your stock, non-customized product sooner, we recommend placing a separate order.

CAN CUSTOMIZED PRODUCTS BE RETURNED?

No. Products that have been customized are final sale. If you feel there is a defect, please contact customer service at support@redkap.com.

ABOUT RED KAP

WHERE IS RED KAP LOCATED?

545 Marriott Drive, Suite 200 Nashville, TN 37214 1.800.733.5271

WHERE ARE YOUR PRODUCTS MANUFACTURED?

VF Imagewear owns private manufacturing facilities in Honduras and Mexico. Maintaining good workplace standards is vital to us, which is why VF established Global Compliance Principals and our facilities are certified by Worldwide Responsible Accredited Program, WRAP.

WHO IS RED KAP OWNED BY?

Red Kap is part of VF Imagewear, a division of VF Corporation, the world’s largest apparel company.

WHY IS RED KAP WORKWEAR "DONE RIGHT"?

Our workwear collection is designed for the work you do every day. Learn How.

HOW DO I BECOME A RED KAP DISTRIBUTOR?

If you are a distributor interested in serving this exciting and growing market please call 1-800-733-5271 to receive a distributor application, or click here to download an application now.